Frequently Asked Questions

When a death occurs, the first step is to contact a funeral home. Our team is available 24 hours a day, 7 days a week at (613) 386-7373. We will come to you and handle the transfer of your loved one with the utmost care and dignity. If the death occurs in a hospital or care facility, the staff there will guide you on the next steps.

While there is no strict deadline, most families begin making arrangements within 24–48 hours of a death. This allows sufficient time to plan a meaningful service and notify family and friends. Our team will guide you through the process at a pace that is comfortable for you.

Absolutely. We believe every life deserves a unique tribute. We work closely with families to incorporate personal touches — from music selections and photo displays to special readings, meaningful rituals, and themed décor — that truly reflect the individual being honored.

A funeral service typically takes place with the body present, either in a casket or urn. A memorial service is held without the body present and can take place days, weeks, or even months after the death. Both can be deeply meaningful and personalized to honor your loved one.

Direct cremation is a simple, dignified option where cremation takes place without a formal funeral service. The cremated remains are returned to the family, who may then choose to hold a private memorial service at a time and place of their choosing. Direct cremation is often the most affordable option.

Yes. Many families choose to have a visitation or viewing before cremation takes place. This provides an opportunity for family and friends to gather and say goodbye before the cremation.

There are many options for cremated remains, including keeping them in an urn at home, placing them in a columbarium niche, scattering them in a meaningful location (subject to local regulations), incorporating them into memorial jewelry or art, or burying them in a cemetery plot. We can help you explore all the options.

Pre-planning your funeral is one of the most thoughtful gifts you can give your family. It relieves them of difficult decisions during a time of grief, ensures your wishes are known and honored, and can protect against future price increases. It also gives you peace of mind knowing that your affairs are in order.

Yes. Pre-arrangements can be modified or updated at any time. Life circumstances change, and we want to ensure your arrangements always reflect your current wishes. Simply contact us to discuss any changes you'd like to make.

Yes. If you relocate, your pre-arrangements can typically be transferred to another funeral home. We will work with you to facilitate the transfer and ensure your wishes are properly communicated to the receiving funeral home.

Funeral costs vary depending on the type of service, merchandise selected, and other factors. We believe in complete transparency and will provide you with a detailed price list so you can make informed decisions. We work with families across a range of budgets to ensure every loved one receives a dignified farewell.

Yes. We offer flexible payment options to accommodate different financial situations. Please speak with our team to discuss the options available to you.

There may be government benefits available, including the Canada Pension Plan (CPP) Death Benefit, veterans' benefits, and provincial assistance programs. Our team can help you understand what benefits may be available to your family.

Yes. We recognize that grief doesn't end with the funeral service. We provide access to a grief resource library, referrals to local counselors and support groups, and a follow-up program to check on families' well-being in the weeks and months following the service.

The most important thing you can do is simply be present and let your friend know you care. Offer specific help rather than a general "let me know if you need anything." Listen without judgment and be patient — grief takes time. Our grief resources section has more detailed guidance.